Refund Policy

Shipping Terms

Standard shipping: FREE

Express 2-Day Shipping: 4.99 AUD 

We're so confident you'll love PURIFAIR that we offer a 30-day satisfaction guarantee! Try it today risk-free! If you don’t love it, you can return it within 30 days.

Keep in mind that the shipping fees will not be covered by our company.

To start a return, you can contact us at

If your return is accepted, we’ll send you an instruction on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at